News

We are proud to launch our new 'One Click Installers'. Login to https://account.34sp.com Type in your site and press enter or click on 'Sites' and click on the hosting account you want to install on. Click on 'One Click Installers'. We currently offer you: WordPress Installer Free installation of the worlds most popular blogging software. Joomla Installer Free installation of the cutting edge open source Content Management System. PHPB...

Wednesday, September 14, 2011 2:45 PM

We are proud to announce our new iPhone / iPad configurator. Simply follow these steps: 1. Login to https://www.34sp.com/login 2. Click 'Sites' 3. Click 'yourdomainname.com' (replace with your actual domain name) 4. Click 'Email' 5. Scroll to 'iPhone/iPad Users' 6. Tick the mailbox you want to set up 7. Choose Protocol (IMAP) recommended for device sharing 8. Click 'Setup Mailboxes'

Wednesday, April 27, 2011 9:42 AM

Today, we have introduced a new, more secure, system to protect your account. This will also assist you should you lose your password. Simply go to https://account.34sp.com/forgotten_password and enter your email address. We will send a link to that email address (this must match the email address on our systems for your account). Click this link and enter your new password. That is it; your control panel password is reset. Our support technicians will no longer be able to confirm passwords for ...

Wednesday, April 20, 2011 12:17 PM

We would like to provide you with our handy MAC DNS Flush tool. It is a very common problem, when migrations occur or new IP changes / DNS changes are made. MAC's hold a large cache and this can cause them not to update for a long time. This tool will clear then and force such an update from the ISP's DNS servers. Click here for DNS Flush tool http://www.34sp.com/FlushDNS.dmg

Friday, March 25, 2011 9:57 AM

We pride ourselves on our support and as such, we understand how frustrating it can be to be asked to repeat an issue on a different channel. As some cases require in depth investigation some of our channels may not be best suited for the issue you have. We hope this guide will assist you in finding the right one. We offer 4 channels of support. 1) http://support.34sp.com (The support portal has everything you need to know about using our services) 2) Support tickets / email support@34sp.c...

Friday, February 11, 2011 2:33 PM

A common hack we see these days, involves PHP scripts being used to upload malware to your site via your images or uploads folder and then run it. You can protect your site against such attacks by adding a .htaccess file to your images/upload folders. Simply put the following code in your .htaccess file: RemoveType .php RemoveHandler .php This will tell our servers not to allow PHP to run in that folder. Ideal if its a folder for images only or non PHP pages. Sadly, yuo cannot use this in fo...

Tuesday, January 18, 2011 10:22 AM

As some of you may recall, last year we introduced the FTP lock. This feature protects your account from FTP hack attempts. On Thursday, 22nd of October , we will be applying this lock to all Personal accounts that are currently set to 'Enable' which means FTP is Unlocked. This is due to an increase in FTP hacks of late. You can 'Unlock' your FTP by choosing 'Enable Today' in the FTP Access section of your 34SP.com control panel. Below are instructions on using the lock: 1) Login to https://ww...

Thursday, October 14, 2010 1:06 PM

We have seen another wave of FTP type attacks on a number of sites. These can easily be avoided by following our guide here: http://support.34sp.com/KB/a185/how-do-i-protect-my-vps-against-ftp-hacks.aspx?KBSearchID=32853 The addition of a file called .ftpaccess can protect your site from FTP based attacks even if you forget to lock FTP. We recommend all customers (Personal, Professional and Business) use the provided FTP lock. This can be found by logging in to https://www.34sp.com/login We ...

Friday, September 24, 2010 2:14 PM

During our Back to School promotion for the month of September you can get your first month free on any new Professional hosting account. Just sign up and your first month is free. Click here for details...

Wednesday, September 15, 2010 3:30 PM

As part of our commitment to provide you with a secure and well-informed service, I would like to remind you to ensure you have all the correct address, phone and email details on our systems. This includes your security question. In order to discuss your account via our telephone support or live chat facilities, you will be asked to provide your security question and 2 other random forms of identification based on that held on our systems. The registered email on file is also our primary form ...

Tuesday, May 25, 2010 11:11 AM