|
|
|
To upload your site to the 34SP.com servers, you can either use an FTP client or an editor with upload ability (such as Microsoft Frontpage, or Macromedia Dreamweaver).
If you choose to use an FTP client, we recommend you check out SmartFTP from http://www.smartftp.com/ This program is free, simple to use and well known by the 34SP.com staff for help with support issues.
* Note:
If you choose to use FrontPage, you must NOT also use an FTP client. FrontPage requires you to use it explicitly. Use of any other FTP client whilst using FrontPage will result in your site becoming corrupt, and unusable.
Using FTP
Depending on the FTP client you use, the terms used here may be slightly different.
To upload using FTP, you will need to set the following options:
Address/Hostname: ftp.yourdomain.ext (Please replace .ext with .com /.co.uk /.net etc)
Username: Account Username
Password: FTP Password
Port: 21
Depending on your FTP client, you may also need to specify a remote folder. This refers to the folder on the server where your files need to be uploaded to. If you need to set this option, you must enter /httpdocs
We also provide more comprehensive FTP tutorials here -> http://support.34sp.com/ftp-and-uploading/ftp-tutorials/
Once you have connected to the server, most FTP clients show two windows. One window will display the contents of your computer and one the contents of your account on our server. You should make sure you are in the httpdocs in the server window. You then should drag and drop your files from the window showing your computer to the window showing the server. This will upload the selected files to your account.
Your first page needs to be named index.html or index.htm If you use index.htm you must first delete the index.html already on the server in your httpdocs folder.
Troubleshooting
Q: My FTP client says: "Host not found", "Hostname not found", "Cannot find hostname", etc...
A: Check that you have contacted your domain registrar and have requested they update the primary and secondary name servers for your domain to:
* ns.34sp.com
* ns2.34sp.com
If this has not been done, your domain will not point to our servers and as such you will not be able to connect to your account.
Q: My FTP client will simply not connect; I am not sure what the error message is?
A: Ensure you are not behind a firewall or proxy server. If you are talk to the person who set this feature up or ensure that your firewall/proxy allows connections on port 21 and port 22. Also ensure your FTP client is set to passive mode.
Q: I have uploaded my files to the httpdocs folder but the 34SP.com holding page is still shown?
A: Firstly make sure you have deleted the index.html file and you have uploaded your own index.html or index.htm file. Our servers are case sensitive so you must ensure the file names use all lower case characters.
A: Your ISP may use a web cache or Proxy server. Try disabling the proxy settings in your internet options. If they use a transparent cache server (one you are routed through no matter what settings you personally choose - try a different ISP. Also try specifying a particular file. Instead of www.mydomain.com - try asking for www.mydomain.com/index.html
Q: I have uploaded my files to the httpdocs folder and deleted the index.html file but my site now shows "Forbidden - you are not authorized to view this page".
A: Our servers are set not to display the contents of a directory on the server for extra security. If you do not have the relevant index file in a directory, you will receive this error message. Also see the Q&A above.
A: To enable the directory listings on the server:
Create a blank document in a text editing program like notepad and enter the line:
Options +Indexes
Save the document with the name htaccess.txt
Upload this to the root of the directory for which you wish to enable directory listings.
Once the file is on the server, rename the file with your FTP client to .htaccess exactly. It should have no file extension and be entirely in lowercase.
For more information on using .htaccess, please refer to this tutorial -> http://support.34sp.com/index.php?a=99
 |
|
|
|
There are no related articles
|
|
|
